Will the project be handed over on time?

We are committed to the agreed timeline. If any timeline adjustments occur due to regulatory or operational requirements, buyers will be informed in advance.

What is the current construction progress?

Progress updates are shared through official channels and via monthly reports on our website.

Can I visit the site during construction?

Yes. Visits can be arranged with prior notice, subject to safety regulations. Entry into active work zones is restricted.

How often is the project inspected by authorities?

Inspections are conducted as required by the relevant authorities and regulatory bodies throughout the construction stages.

Who is the main contractor and consultant for the project?

We work with approved contractors and consultants licensed by the concerned authorities.

Can I request custom modifications in my unit?

Yes, within permitted timelines and guidelines.

Will there be smart home features or technology integrations?

Selected units may include smart-home features as specified in the project details.

What quality standards are followed during construction?

All construction follows required regulations, quality controls, and inspections by contractors, consultants, and third-party reviewers

Are sustainability or green building elements included?

Where applicable, energy-efficient and environmentally conscious features are incorporated as part of the design and construction process.

What safety measures are in place during construction?

Strict HSE practices are followed to ensure safety for all personnel and visitors.

What are the available payment plans?

We offer various approved payment plans as detailed in each project.

Can I change my payment plan mid-project?

Yes, subject to approval and availability.

What if I miss a payment deadline?

Terms are stated in your SPA. Our customer service team can guide you through the next steps.

Are installments linked to construction milestones?

During construction, installments are scheduled as per the SPA. Post-completion payments follow the issuance of the Building Completion Certificate (BCC).

What payment methods are accepted?

Bank transfers, cheques, escrow transfers, and selected card payments (bank charges may apply).

Are credit-card payments accepted?

Yes, for selected stages.

What happens if I make an advance payment?

Advance payments are credited toward your total payable amount.

Are there any hidden or additional charges?

All applicable charges are stated in your SPA.

Can I get a payment confirmation receipt?

Yes. Receipts are issued for every transaction.

What are the bank details for escrow transfer?

Details are available in your SPA, the Dubai REST app, or on request.

Are financing options or partner banks available?

Yes. We work with trusted banks to support mortgage requirements.

Is there an early payment discount?

Available only where applicable. Our team can confirm based on your SPA.

How do I update my contact or billing details?

Please contact our customer service team.

Are there penalties for early settlement?

Only if specified in the SPA.

How much time does it take for a bank transfer to reflect in the developer’s account, and when will I receive the receipt?

Clearance times depend on the issuing and receiving banks. Once the payment reflects, the finance team issues the official receipt.

When will handover notices be issued?

Notices are issued at least two working days before the property is ready for possession.

How is the handover process conducted?

An appointment is scheduled for inspection, documentation, and key collection.

Can I inspect my unit before handover?

Yes. A snagging inspection is included.

What documents are required at handover?

Valid ID, SPA, payment clearance, and service-charge confirmation.

Are there transfer or registration fees?

Yes, standard DLD fees and applicable administrative charges apply.

Will I receive my Title Deed at handover?

Yes, if payments are cleared as per the SPA. For post-handover plans, a pre-Title Deed is issued.

Can handover be postponed if I’m overseas?

Yes, or you may assign an authorized representative.

Is the unit furnished?

Units are handed over as specified in the SPA.

How long does snagging/rectification take?

Timelines vary based on required work.

How do I set up utilities?

Our handover team will guide you.

Is parking included?

As per unit type and SPA.

What if there is a project delay?

Delays are managed through an approved mitigation plan. Buyers are notified of updated steps in line with regulatory requirements

I don’t see visible construction activity. Should I be concerned?

Some phases occur off-site or below ground before visible work begins. Updates are shared through official channels.

Is the project insured?

Yes. All required construction insurance is in place.

How are disputes handled?

Through mutual resolution or legally through DLD, RERA or Dubai Courts if required.

Are Karma Developers RERA and DLD registered?

Yes, fully registered and compliant

Our customer support team will guide you.

What happens if I sell my unit before completion?

Transfers can be completed as per DLD procedures, with a developer NOC where required.

Can I transfer my unit to another buyer?

Yes, as per DLD guidelines. Additional requirements may apply for post-handover plans.

How can I verify the project’s RERA registration details?

Details are available on the Dubai REST app or via our team.

What happens if regulations change during construction?

We comply with all updated requirements issued by authorities.

Yes, with proper UAE-notarized documentation.

Is the project freehold or leasehold?

Ownership details are specified in the SPA.

Will the developer assist with mortgage registration at DLD?

Yes, full support is provided during the mortgage-registration process.

What is the process of property transfer to a blood relative in Dubai?

Transfers to eligible first-degree relatives follow DLD procedures. Required documents and fees are determined by DLD.

What is the property resale process in Dubai?

Resales must follow DLD transfer procedures and require a developer NOC.

To whom can we gift a property in the UAE?

Gifting is governed by DLD rules. Properties may be gifted to eligible family members as defined by DLD.

If I cancel my unit, what will I receive as a refund?

Refunds, if applicable, follow the terms of your SPA and RERA regulations.

What are the Resale NOC charges?

Charges are set by the developer and communicated at the time of application.

Where is the Trustee Office located?

DLD-approved Trustee Offices operate across several Dubai locations. The appropriate office is selected during the appointment booking.

How can we check if the Initial Contract is valid in the Dubai REST app?

Contract details appear in the REST app once processing by DLD is complete.

How can we check the project construction update in the Dubai REST app?

Updates appear in the app once uploaded by the relevant authorities.

How can I contact customer service?

Via email, phone, or in person at our customer service center.

Where can I access my project documents?

Through our customer support team.

How often will I receive project updates?

Updates are shared through our website and official channels.

Why is my unit not visible on the DLD REST app?

It may be due to processing timelines. Our team can assist.

Can I get progress photos or videos?

Yes, periodic updates are available on our website.

How do I report a technical or maintenance issue?

Through the service-request portal or hotline.

Is there a facility-management company for the project?

Yes. A professional FM company manages daily operations.

Are there annual service charges?

Yes, based on RERA guidelines and monitored by the authorities.

Can I lease or rent my unit immediately after handover?

Yes, once your Title Deed and relevant clearances are issued.

Where can I follow official announcements or new launches?

On our website, newsletters, and social media channels.

How do I register as an owner with the Owners Association?

Our team will guide you through the required steps.

How do I get access cards or community permits?

These are issued after handover by the FM or community-management team.

Is there a warranty on home appliances (if included)?

Yes. Manufacturer warranties apply.

How do I request additional keys or access fobs?

Please contact the FM team.

What support is available for leasing and property management?

We can recommend trusted property-management partners.

If a buyer has any query, which email address should they contact?

Queries may be sent to the official customer support email provided by the developer.

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