We are committed to the agreed timeline. If any timeline adjustments occur due to regulatory or operational requirements, buyers will be informed in advance.
Progress updates are shared through official channels and via monthly reports on our website.
Yes. Visits can be arranged with prior notice, subject to safety regulations. Entry into active work zones is restricted.
Inspections are conducted as required by the relevant authorities and regulatory bodies throughout the construction stages.
We work with approved contractors and consultants licensed by the concerned authorities.
Yes, within permitted timelines and guidelines.
Selected units may include smart-home features as specified in the project details.
All construction follows required regulations, quality controls, and inspections by contractors, consultants, and third-party reviewers
Where applicable, energy-efficient and environmentally conscious features are incorporated as part of the design and construction process.
Strict HSE practices are followed to ensure safety for all personnel and visitors.
We offer various approved payment plans as detailed in each project.
Yes, subject to approval and availability.
Terms are stated in your SPA. Our customer service team can guide you through the next steps.
During construction, installments are scheduled as per the SPA. Post-completion payments follow the issuance of the Building Completion Certificate (BCC).
Bank transfers, cheques, escrow transfers, and selected card payments (bank charges may apply).
Yes, for selected stages.
Advance payments are credited toward your total payable amount.
All applicable charges are stated in your SPA.
Yes. Receipts are issued for every transaction.
Details are available in your SPA, the Dubai REST app, or on request.
Yes. We work with trusted banks to support mortgage requirements.
Available only where applicable. Our team can confirm based on your SPA.
Please contact our customer service team.
Only if specified in the SPA.
Clearance times depend on the issuing and receiving banks. Once the payment reflects, the finance team issues the official receipt.
Notices are issued at least two working days before the property is ready for possession.
An appointment is scheduled for inspection, documentation, and key collection.
Yes. A snagging inspection is included.
Valid ID, SPA, payment clearance, and service-charge confirmation.
Yes, standard DLD fees and applicable administrative charges apply.
Yes, if payments are cleared as per the SPA. For post-handover plans, a pre-Title Deed is issued.
Yes, or you may assign an authorized representative.
Units are handed over as specified in the SPA.
Timelines vary based on required work.
Our handover team will guide you.
As per unit type and SPA.
Delays are managed through an approved mitigation plan. Buyers are notified of updated steps in line with regulatory requirements
Some phases occur off-site or below ground before visible work begins. Updates are shared through official channels.
Yes. All required construction insurance is in place.
Through mutual resolution or legally through DLD, RERA or Dubai Courts if required.
Yes, fully registered and compliant
Our customer support team will guide you.
Transfers can be completed as per DLD procedures, with a developer NOC where required.
Yes, as per DLD guidelines. Additional requirements may apply for post-handover plans.
Details are available on the Dubai REST app or via our team.
We comply with all updated requirements issued by authorities.
Yes, with proper UAE-notarized documentation.
Ownership details are specified in the SPA.
Yes, full support is provided during the mortgage-registration process.
Transfers to eligible first-degree relatives follow DLD procedures. Required documents and fees are determined by DLD.
Resales must follow DLD transfer procedures and require a developer NOC.
Gifting is governed by DLD rules. Properties may be gifted to eligible family members as defined by DLD.
Refunds, if applicable, follow the terms of your SPA and RERA regulations.
Charges are set by the developer and communicated at the time of application.
DLD-approved Trustee Offices operate across several Dubai locations. The appropriate office is selected during the appointment booking.
Contract details appear in the REST app once processing by DLD is complete.
Updates appear in the app once uploaded by the relevant authorities.
Via email, phone, or in person at our customer service center.
Through our customer support team.
Updates are shared through our website and official channels.
It may be due to processing timelines. Our team can assist.
Yes, periodic updates are available on our website.
Through the service-request portal or hotline.
Yes. A professional FM company manages daily operations.
Yes, based on RERA guidelines and monitored by the authorities.
Yes, once your Title Deed and relevant clearances are issued.
On our website, newsletters, and social media channels.
Our team will guide you through the required steps.
These are issued after handover by the FM or community-management team.
Yes. Manufacturer warranties apply.
Please contact the FM team.
We can recommend trusted property-management partners.
Queries may be sent to the official customer support email provided by the developer.
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